SHIPPING AND RETURNS

PLEASE NOTE: OUR SHIPPING TIMEFRAMES SHOULD BE USED AS GUIDELINES ONLY. THE COVID-19 PANDEMIC AND LOCALLY ENFORCED LOCKDOWNS ARE CAUSING DELAYS DOMESTICALLY AND INTERNATIONALLY.

SHIPPING:
PRODUCTS WILL BE SHIPPED WITHIN 48 HOURS WHEN ORDERED MONDAY-FRIDAY. THESE TIMEFRAMES CANNOT BE APPLIED TO WEEKENDS. ORDERS CANNOT BE POSTED ON WEEKENDS OR PUBLIC HOLIDAYS.

AUSTRALIA:
ALL OF OUR PARCELS ARE SHIPPED VIA AUSTRALIA POST EXPRESS, WHICH CAN BE EXPECTED THE NEXT BUSINESS DAY IN THE EXPRESS POST DELIVERY NETWORK (METRO AREAS). WE OFFER THIS OPTION AT A $10 FLAT RATE. PLEASE NOTE DUE TO THE CURRENT COVID-19 PANDEMIC POSTAGE TIMEFRAMES MAY BE EXTENDED TO ADDITIONAL BUSINESS DAYS, DEPENDING ON DEMAND.

DOMESTIC ORDERS WILL RECEIVE FREE EXPRESS SHIPPING OVER $150. 

INTERNATIONAL SHIPPING:

ALL PRICING ON THE WEBSITE IS IN AUD.

WE SHIP INTERNATIONALLY TO NEW ZEALAND, THE CONTINENTAL UNITED STATES AND CANADA USING AUSTRALIA POST. PLEASE EXPECT DELAYS DUE TO THE COVID-19 PANDEMIC.

 

FOR OTHER INTERNATIONAL SHIPPING ENQUIRIES, PLEASE CONTACT: SALESCLUBVENUS@GMAIL.COM

WE CANNOT ACCEPT RESPONSIBILITY FOR MISSING ITEMS ONCE SHIPPED. EVERY ORDER IS GIVEN A TRACKING NUMBER. IF YOUR PACKAGE IS TAKING LONGER THAN EXPECTED, PLEASE CONTACT THE POST PROVIDER ON YOUR TRACKING EMAIL. 

 

RETURNS AND EXCHANGES:

CLUB VENUS WILL HAPPILY AUTHORISE A STORE CREDIT/EXCHANGE FOR ANY FULL PRICED PRODUCT PURCHASED FROM OUR ONLINE STORE WITHIN 14 DAYS OF THE ORIGINAL DELIVERY DATE. STORE CREDIT MUST BE USED WITHIN 12 MONTHS. A REFUND FOR CHANGE OF MIND, WRONG SIZE OR UNWANTED GOODS WILL BE ISSUED ON A CASE-BY-CASE BASIS. YOU WILL RECEIVE YOUR STORE CREDIT ONCE WE HAVE RECEIVED AND APPROVED THE PRODUCT IN ITS ORIGINAL CONDITION.

 

ALL RETURNED PRODUCTS MUST BE RETURNED IN NEW AND UNUSED CONDITION WITH ALL SWING TAGS ATTACHED.

 

IF YOU WOULD LIKE TO RETURN A PRODUCT, EMAIL SALESCLUBVENUS@GMAIL.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE FOR FURTHER INSTRUCTIONS. STORE CREDIT OR A RETURN CAN NOT BE OFFERED PAST THE 14 DAY TIMEFRAME. THE COST OF SENDING BACK THE PRODUCT IS AT THE CUSTOMERS EXPENSE AND ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.

 

IF YOUR PRODUCT HAS ARRIVED FAULTY, PLEASE SEND THROUGH EVIDENCE TO THE FOLLOWING EMAIL IMMEDIATELY SALESCLUBVENUS@GMAIL.COM. YOU WILL THEN BE OFFERED A REFUND OR STORE CREDIT FOR THE FULL PURCHASE PRICE. FAULTY GOODS CAN ALSO BE RETURNED TO US FOR REPAIR.

 

WHAT DOES IT ALL MEAN.

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